Policies and Procedures

• Purchase Pre-Approval – Merchandise to be purchased though NEST will be specified in a Proposal email by NEST and submitted for the Customer's  acceptance. 
• Freight Charges - Freight charges, if available, will be included on the proposal and invoice for payment. Freight charges are often not available at the time of order. If they are not available, the Client agrees to pay applicable freight, even if they were not included in the PO or pro forma invoice. 
• Sales Tax - In most cases, NEST will collect sales tax. If sales tax is not collected it will be the responsibility of the Client.
• Purchase Deposit - No item will be ordered by NEST until the Proposal  acceptance has been received by NEST and payment has been completed. In some cases when ordering from certain suppliers, partial payment is allowed to place order and final payment is due before delivery is scheduled. This is not always allowed and is at the full discretion of the home furnishings supplier.
• Delivery/Storage - Items will be received from freight company at a NEST warehouse and a NEST representative shall inspect all merchandise upon delivery and advise the freight company of any damage or non-conformity at that time. NEST will coordinate a pick-up date or white glove delivery of the items. If pickup or delivery cannot be store the items and will submit an invoice to Client for storage fees and will coordinate delivery at a later date.
• Damage to Merchandise - Should Merchandise be delivered damaged, the Client will call NEST and email NEST a picture of the damaged Merchandise. NEST will order a replacement for the damaged Merchandise. NEST reserves the right to fix or replace damaged piece at no additional cost to the Client. In either case, the Client will not be responsible to pay any additional freight costs.
• Custom Merchandise is Non-Refundable - All sales of custom merchandise are final and non refundable.
• Custom Orders using COM Fabric - Custom orders using Customer's Own Fabric cannot be returned.  Fabric placement and print alignment is done at the craftsman's discretion to produce the best overall appearance of the home furnishing.

NEST may provide a referral for contractors and installers. NEST may also meet with contractors and installers for estimates and review the contractors’ and installers’ work to determine whether the work is proceeding in general conformity with NESTs concepts. However, constant observation of contractors’ work at the Project site is not a part of NESTs duties. NEST is not responsible for the performance, quality, timely completion or delivery of any work, materials or equipment furnished by contractors. NEST will not intermediate disputes between the Client and recommended contractors or installers.

Limit of Responsibility - NEST shall not be responsible or liable for required permits, HOA approvals,  governmental approvals, engineering, architectural services, manufacturing defects, acts of God, delays or actions of third parties.